The Great Bot Purge of 2018
As part of our team’s efforts to ensure Bless provides a fair, balanced, and overall positive play experience, we have recently doubled down on our efforts to identify, target, and remove bots, cheaters, and other accounts in violation of our Terms of Service.
On August 30th, we completed a wave of removal, during which time numerous offenders were eliminated, and we don’t plan on stopping there. We take these violations seriously, and will continue to remove those accounts and individuals who we determine to engage in activities through which they are knowingly degrading the play experience for others, and ultimately contribute to toxicity within our community.
As we continue these efforts, please feel free to submit further tickets letting us know of anything you see or think we might have missed. We appreciate any info you share with us!
Emissary Applications Open Now
Additionally, as part of our mission to foster a diverse range of Bless-related communities, we’re encouraging all of you who have a passion for creating positive and entertaining content to apply for an Emissary role! Anyone who wants to partner with us for giveaways, fun in-game and out-of-game events and more as we near launch should show us in their application that they want to help us reach new players around the globe!
Emissary applications are now open, and will remain open until Sept. 16th.
If you have questions about the program, please refer to the Emissary Program Overview for additional details.
Maintenance Compensation Plans
Though we always strive to provide sufficient notice for maintenances, there will still be occasional instances where we need to perform emergency maintenances or updates with limited notice. In these cases, we want to make sure impacted players are compensated for the inconvenience.
Here are the planned gifts for different types of maintenances:
Regular maintenance over 5 hours - Premium buff extension for the equivalent maintenance time
Regular maintenance that lasts longer than the projected time by more than 30 minutes - Box(es) of temporary buff items in accordance with maintenance duration
Unplanned emergency maintenance - Premium buff extension for the equivalent maintenance time, and box(es) of temporary buff items in accordance with maintenance duration
We also want to compensate players in cases of critical errors within the game. As such, in the case of these errors causing players to lose items or buffs, we will restore the items and give an additional gift of Lumena to the player according to the severity of the error.
Compensation will be given to all players affected by critical errors, and the case of maintenances, to players who have logged into the game approximately 24 hours before and/or after the start of the maintenance.
Always at your service,
Sungjin Ko, Executive Producer